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Inspector Studio
Pulse

Turn customer feedback into a stronger reputation.

Pulse asks customers about their experience, gives them your public review options, brings Google reviews back into Inspector Studio, and keeps your team close to every response.

Get Early Access Follow the experience
Private feedbackSentiment and surveys Google reviewsSync and reply Service recoveryMeasured follow-up
CUSTOMER FEEDBACKSummit Home Inspections Delivered by email
HOW WAS YOUR EXPERIENCE?

Your feedback helps Summit keep improving.

Great
Needs attention

The next screen can offer configured public review destinations, collect a testimonial, or open the appropriate feedback survey.

Illustrative flow based on the implemented Pulse sentiment, outreach, survey, and review-link system.

One request, several useful outcomes

Ask every customer. Keep every path open.

Pulse does not hide public review links from unhappy customers. It records the response, makes the configured review destinations available, and gives your team better tools for the conversations that need care.

Sentiment first

Ask a straightforward positive or negative question, or carry a star selected from the original message into the feedback page.

Purpose-built surveys

Use a general inspection survey or a dedicated negative-feedback and recovery survey with rating, NPS, yes-or-no, and text questions.

Your review destinations

Offer Google, Yelp, Facebook, or another configured review link. Clicks are recorded without blocking access based on sentiment.

Customer testimonials

Invite satisfied customers to leave a testimonial that can be reviewed for use on your website.

Google reviews

Bring the reputation back into the business.

Connect Google Business Profile to synchronize reviews, match them to known customers and inspections, and respond without leaving Inspector Studio.

REVIEWSGoogle Business Profile
All reviewsNeeds reply
SKSarah Kim

The report was clear and the inspector took time to explain everything.

Replied
JMJordan Miles

Easy scheduling, great communication, and a very thorough inspection.

Needs reply
ARAlex Rivera

Helpful from the first call through the final report.

Replied

Representative review list based on the implemented Google synchronization, review matching, filters, and reply status.

Reply with a human in control

Draft the response. Review it. Publish it.

Pulse can generate a suggested response using your chosen tone and business context. A person reviews the draft before it is posted to Google, and the response history remains attached to the review.

  • Professional, friendly, warm, or concise tone
  • Additional company context included in the prompt
  • No automatic publishing without human approval
REPLYSarah Kim · 5-star Google reviewAI suggestion
Thank you, Sarah. We are glad the report made the next steps easier to understand. Clear answers are exactly what our team works to provide, and we appreciate you trusting us with your inspection.
Follow-up without flooding anyone

Keep outreach persistent, quiet, and accountable.

Reminder and recovery tools have limits, timing controls, and a record of what happened.

Review reminders

Send a limited reminder sequence only for unanswered requests. Set spacing, maximum age, channel, and quiet hours.

Negative alerts

Notify selected team members when a customer reports a negative experience so the concern does not disappear in an inbox.

Service recovery

For matched low reviews, schedule a personal follow-up after a configurable cooling-off period and use a dedicated recovery survey.

Pulse

Know how customers felt. Grow from what they tell you.

Feedback, public reviews, thoughtful replies, and recovery tools belong in the same system as the inspection that started the relationship.

Get Early Access
Works hand in hand with
Automations
Choose when review outreach begins and keep communication tied to real inspection events.
Contacts and CRM
Connect feedback, reviews, and recovery to the customer record.
Threads
Keep customer conversations visible to the team that needs to respond.